IT Support Analyst

In an average week you will spend more time with your colleagues than you will with your family & friends, so it is important that a work environment is a good one. We understand the importance of a healthy work environment and follow some simple principles to ensure that our team environment is an enjoyable, safe space where everyone is empowered to use their intelligence, experience, and decision-making abilities to effect positive change.

• Community – It takes a team effort to reach our goals, we are all in it together. We are committed to incentives which reward the whole team when the team succeeds and continually investing in growing the skills of our team.
• Safe – We want to hear the ideas of team members, consider them without prejudice and take the time to discuss the merits of each idea. Innovation is a trial-and-error process; we accept the risks that some ideas will fail. The success of new ideas is owned by the team, but the failures are not.
• Dependable – Our teams are self-managing scrums; every team member must be able to depend on their teammates and their teammates depend on them.
• Structured – We have a clear organizational structure, roadmap, individual responsibilities, and decision-making spheres. We work together to meet our shared goals but respect each others expertise in the decisions they make.
• Impactful – We have a clear goal in our projects and the impacts of our work can be easily measured.

Our commitment to our team is to maintain a working environment that allows our team members to use all their skills and expertise in a collaborative way with other team members, to maintain a team which is greater than the sum of its parts and have fun along the way.

ABOUT THE ROLE

We are looking for a service analyst who will be part of a team that will create a revolutionary product for the Insurance industry! As a service analyst, reporting to the IT Solutions Director, you will be playing a pivotal role in helping to resolve the issues found by the users in the platform.

In a typical work week, you would:

• Provide 1st and 2nd level support to users on our helpdesk.
• Process service requests received by the helpdesk for a wide range of activities, including access requests, user onboarding, offboarding and equipment provisioning.
• Participate in ongoing digital transformation projects, implementing and supporting best-in-class solutions to modernize day to day operations.

WHAT YOU BRING

• 2+ years of relevant experience
• Experience in Windows endpoint and Windows server administration
• Experience in Office 365 administration
• Full driving license
• Bilingualism (French and English)

NOT REQUIRED BUT NICE TO HAVE

• Experience with server virtualization (i.e. VMWare vSphere).
• Experience with enterprise network administration (e.g. Cisco Meraki, Firepower)
• Experience in Insurance or Financial Services industries.

WHAT WE OFFER

We offer a great package to our team members, including:

• Competitive salary and bonus
• Vacation and additional personal leave
• RRSP matching
• Company cell phone
• Full group benefits (50% paid by us)
• AAA office space in Napierville or downtown Montreal